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Job 108506

Account Delivery Manager - Munich


-Develops and nurtures senior mgmt relationships with the customer. -Owns customer operational relationship: develops & nurtures to excellent customer satisfaction. -Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan. -Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication. -Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan. -Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls. -Ability to effectively and proactively manage risk for medium to high risk projects. -Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans. -Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination. -Develops & manages account service delivery plan. Contributes to strategic account plan. -Consults in presales & change order negotiations, representing & approving delivery capability & cost solution. -Develops & manages account service delivery plan. Contributes to strategic account plan. -Negotiates with and manages 3rd party vendors contributing to contractual requirements. -Identifies incremental revenue opportunities and supports pursuit activities. -Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes. -Contributes to knowledge management capture, documentation & publication to drive organizational maturity


  • First Level University Degree or equivalent combination of education and experience.
  • 3 - 8 years relevant business experience.
  • Multi-cultural and x-country experience desired ITIL/ITSM experience. -Ability to build & manage strong customer relationship at the senior level. -Strong influence & negotiation skill. -Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations. -Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively. -Ability to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support. -Ability to proactively & effectively manage risk on medium to high risk projects. -Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans. -Ability to develop & present high impact message to senior level management. -Excellent communication skills in English and German: verbal, written & presentation. -Industry sector knowledge (finance, manufacturing, etc.). -Crisis & conflict management


Victoria Gerritzen
Telefon: +49 89 993910-41
  • Branche Automotive
  • Ort Munich
  • Start April 2019
  • Dauer 31.12.2019 ++
  • Vertragsart freiberuflich
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